Gaming should be enjoyable, not stressful. mb99 wants you to play responsibly, have fun, and stay in control. On this page you will find all the tools, tips, and support you need.
Responsible gaming means knowing your limits, setting a budget, and playing purely for entertainment. At mb99, we believe every member deserves a positive and healthy gaming experience.
Online gaming is growing fast in Bangladesh. But like any form of entertainment, it works best in moderation. mb99 offers a range of tools to help you stay in control of your play.
Responsible gaming does not mean not playing — it means playing smart. Stick to a set budget, manage your time, and know when to stop. mb99 is always here to support you.
Use this checklist to evaluate your own habits.
These tools are always available free of charge on mb99 to keep your gaming experience safe and healthy. Enable them anytime from your settings.
Set your own daily, weekly, or monthly maximum deposit limit. Once the limit is reached, no further deposits will be accepted automatically. There is no way to overspend your budget.
Set a daily time limit for your gaming sessions in advance. When the time is up, the platform will notify you. Keeping sessions short is the key to healthy gaming.
Set a loss limit in advance — once you reach it, no further bets can be placed. This tool protects you from extra losses in the heat of the moment.
If you need a short break, choose a cooling-off period of 24 hours to 30 days. During this time you can still log in to your account, but placing bets will not be possible.
You can choose a permanent self-exclusion period ranging from 6 months to 5 years. During this time, your account cannot be reactivated under any circumstances. For serious concerns, this is the best course of action.
You can always see your total spend, win/loss record, and gaming time at a glance. Staying informed is the first step toward responsible gaming.
If you notice any of the following signs in yourself or a family member, do not delay seeking help. These are common warning signs of problematic gaming.
Repeatedly exceeding your set budget and feeling a strong urge to spend even more.
Constantly returning to the thought of "just one more round and I'll win it back" after a loss.
Neglecting family, friends, or work because of gaming.
Hiding gaming activity from family or friends, or lying about it.
Experiencing anxiety, irritability, or sleep problems when unable to play.
Borrowing money or spending funds set aside for essentials on gaming.
Ask yourself the questions below. If you answer "yes" to most of them, it may be time to seek help.
If you answered "Yes" to any of these questions, reach out to mb99 Support. We won't judge — we're here to help.
Using protection tools on mb99 is simple. Follow the step-by-step process below.
Reach out via mb99's live chat. Our Bangla-speaking support team is available 24/7. Your concerns will be kept completely confidential.
You can also reach us by email: [email protected] — type "Responsible Gaming" in the subject line.
The mb99 support team is here to help, without judgment. Acknowledging a problem takes courage — and we are with you every step of the way.